Privacy Policy

Introduction

Health Fitness Recover ("we", "us", "our") respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what we collect through healthfitnesssrecover.com and through our care services, how we use it, who we may share it with, and how you can exercise your rights.

By using this website or engaging our services, you acknowledge that you have read and understood this policy.

Information we collect

We collect information in a few straightforward ways: what you choose to send us, what is created when you use our services, and limited technical data gathered automatically when you browse this website.

• Details you give us — your name, email address, phone number and message when you use our contact form, subscribe to our newsletter or request an appointment.
• Health information — where you become a patient, clinical notes, assessment results, medication details and treatment records needed to care for you safely.
• Newsletter preferences — the topics and frequency you select, and whether you open our emails, so we can improve what we send.
• Technical data — browser type, device category, approximate location and pages visited, collected through standard cookies and analytics.

We do not ask for and do not wish to receive sensitive information beyond what is necessary for the care or service you have asked us for.

How we use your information

Your information is used to provide care and services, to communicate with you and to keep the website working properly. Specifically, we use it to:

• respond to enquiries, schedule appointments and provide clinical and wellness services
• send newsletters and health information you have opted in to receive
• maintain accurate patient records and coordinate care within our team
• handle billing, insurance paperwork and claim support where relevant
• improve our services, website content and email communications
• meet legal, regulatory and professional record-keeping obligations

We do not sell your personal information, and we do not use your health information for marketing purposes.

Consent and legal basis

We rely on your consent when you submit a form or subscribe to our newsletter, on the performance of a service when you are a patient, and on legitimate interests when we improve our website and communications. Where we process health information, we do so for the purpose of providing healthcare and in line with applicable law.

You may withdraw consent for marketing at any time using our unsubscribe page. Withdrawing marketing consent does not affect your care or any record-keeping we are required to do.

Cookies and analytics

This website uses cookies and similar technologies to remember your preferences and to understand how visitors use our pages. Cookies help us see which articles are useful and where navigation can be improved.

• Essential cookies keep the site secure and functioning.
• Preference cookies remember choices such as interface settings.
• Analytics cookies provide aggregated insight into page performance.

You can block or delete cookies in your browser settings. Doing so may affect how parts of the site behave.

When we share information

We keep your information inside our care team wherever possible. There are limited circumstances where it may be shared:

• with other clinicians involved in your care, so treatment is coordinated and safe
• with laboratories, imaging providers or specialists you are referred to, where necessary
• with insurers or claims administrators, when you ask us to support a claim
• with service providers who host our website and email tools, under confidentiality obligations
• where we are required by law, regulation or a valid legal request

Anyone who handles information on our behalf is required to protect it and to use it only for the purpose we specify.

How we protect your data

We use appropriate technical and organisational measures to protect personal information, including access controls, secure transmission, staff confidentiality obligations and routine review of how records are stored. Patient records are held with care and accessed only by team members who need them to deliver your care.

No method of transmission or storage is completely secure. If we become aware of a breach affecting your information, we will notify you and the relevant authorities as required.

How long we keep information

We keep personal information only as long as needed for the purpose it was collected, or as required by law. Clinical records are retained for the period required by applicable healthcare regulation. Newsletter preferences are kept until you unsubscribe or ask us to remove your details.

Your choices and rights

You have meaningful control over your information. Depending on where you live, your rights may include:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to fix information that is inaccurate or incomplete.
• Deletion — ask us to delete information where we are not required to keep it.
• Restriction or objection — ask us to limit certain processing, including marketing.
• Portability — request your information in a commonly used format where applicable.
• Withdraw consent — opt out of newsletters and marketing at any time.

To exercise any of these rights, email contact@healthfitnesssrecover.com. We may ask you to confirm your identity before acting on a request, and we will respond within the timeframe required by applicable law.

Children's privacy

Our website is intended for adults, and we do not knowingly collect personal information online from children. Where a child receives care from us, information is provided by a parent or guardian, and the child's records are handled with the same confidentiality and safeguards as any other patient record.

Links to other websites

Our pages may link to external websites, such as map services or social media platforms. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies before sharing information with them.

Medical disclaimer

Content published on this website, including blog articles and newsletter emails, is provided for general information and wellness education only. It is not medical advice, diagnosis or treatment, and it cannot account for your personal circumstances.

Always consult a qualified healthcare professional about your own health. If you believe you are experiencing a medical emergency, contact your local emergency services immediately.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be published on this page and applies from the date it is posted.

How to contact us

If you have questions about this Privacy Policy, or about how your information is handled, please contact us:

• Phone: +1 360-538-0790
• Email: contact@healthfitnesssrecover.com
• Clinic address: our full postal address is published on the Contact Us page.